A+ Certification ONE

Course Description

This is the first of two courses, which together are designed to prepare you for the following CompTIA exams.

220-701 – A+ Essentials
220-702 – A+ Practical Application

This course covers the following domains.
Domains for A+ Essentials
1.0 – Hardware 2.0 – Troubleshooting, Repair and Maintenance 6.0 – Operating Procedure
Domains for A+ Practical Application
1.0 – Hardware
The second course, CompTIA A+ Certification TWO, covers the remaining domains.
Domains for A+ Essentials
3.0 – Operating Systems and Software 4.0 – Networking 5.0 – Security
Domains for A+ Practical Application
2.0 – Operating Systems 3.0 – Networking 4.0 – Security
The two courses together are designed to cover all ten domains of exams 220-701 and 220-702.

Course Pre-requisites

Delegates should be generally familiar with using PCs, including keyboard and mouse skills, but are not required to have prior experience in computer maintenance.
Recommended Course Duration: 5 days (less for delegates with PC support experience).

List of Contents

Module 1 PC Fundamentals
What is a PC?
Types of PC
PC Devices
Motherboard Devices
Input Devices
Output Devices
Secondary Storage Devices
Connectivity Devices
Power Supply Unit
Safety and Environmental Issues
PC Tools
Practical – Examining the Computer

Module 2 System Cases and PSUs
System Cases
Case Assembly
Power Supply Unit (PSU)
PSU Form Factors
PSU Troubleshooting
PSU Preventative Maintenance
Electricity Supply Problems
Uninterruptible Power Supply (UPS)
Electrical Testing
Practical Module 2 – The Power Supply

Module 3 Motherboards
Motherboard Components
Chipsets
BIOS
Motherboard Form Factors
Case Studies
Practical Module 3 –Motherboards
BIOS Beep Code Reference Tables

Module 4 Buses
Introduction to Buses
Course Outline A+ Certification ONE
© 2010 N+S training! Page 2 of 2
System Buses
Data Buses
Peripheral Component Interconnect - PCI
PCI-X
PCIe
Accelerated Graphic Port - AGP
USB
IEEE 1394 – FireWire
Specialised Cards
Old Buses

Module 5 CPUs
The Role of the CPU
CPU Components
CPU Packaging
CPU Cooling
Early Intel CPUs
Intel 32-bit Pentiums
Intel 32-bit Pentium Variants
Intel 64-bit CPUs
AMD (Advanced Micro Devices)
AMD CPUs for Intel Sockets
AMD CPUs for AMD Sockets
CPU Sockets and Slots
CPU/Socket Reference Tables
Practical Module 5 - Identifying your CPU
Practical Module 5 - Replacing a CPU

Module 6 Memory
Introduction to Memory
Optical, Magnetic and Solid State Memory
RAM
System RAM Memory Modules
System RAM Technologies
Memory Module Characteristics
Troubleshooting RAM
Installing RAM
ROM
ROM Technologies

Module 7 Data Storage Devices
Introduction to Data Storage Devices
Removable Storage
Other Removable Storage
Fixed Storage
Installing an IDE Drive
External Hard Disk Drives
Redundant Arrays of Inexpensive Disks (RAID)

Module 8 SCSI
Host Adapters
Configuring SCSI Devices
Connecting SCSI Devices
SCSI Types
SE, LVD and HVD
SCSI Compatibility
SCSI in Use

Module 9 The Display
Introduction to Display Technologies
Video Cards
Cathode Ray Tubes – Operation
Liquid Crystal Displays
Video Resolution
Colour Depth
Video Memory
Projectors
Troubleshooting and Safety

Module 10 Input and Output Devices
Keyboard
Mouse
Stylus
Digitizer Tablets
Printers
Printer Connections
Impact Printers
Inkjet Printers
Laser Printers
Printer Firmware
Printer Drivers
Printer Memory and Storage
General Printer Troubleshooting and Maintenance
Printer Output
Other Printer Technologies
Printer Options and Finishing
Scanners
Combination Printers
Digital Cameras
Webcams
Audio Devices

Module 11 Portable Computing
Laptops
Laptop Hard Drives
Laptop Optical Drives
Laptop Memory
Laptop Pointing Devices
Laptop Keyboards
LCD Displays
Interface Cards
Installing and Removing Laptop Devices
Laptop Power
Power Management
Docking Stations
Port Replicators
Laptop Care

Module 12 Troubleshooting
Basic Troubleshooting Theory
AC and DC Power
Electrical Components
Mains Power Supply
Power Supply Voltages

A+ Certification TWO

Course Description

A+ Certification TWO is the second of two courses, which together are designed to prepare you for the following CompTIA exams.
220-701 – A+ Essentials
220-702 – A+ Practical Application
This course covers the following domains.
Domains for A+ Essentials
3.0 – Operating Systems and Software
4.0 – Networking
5.0 – Security
Domains for A+ Practical Application
2.0 – Operating Systems
3.0 – Networking
4.0 – Security
The first course, CompTIA A+ Certification ONE, covered the remaining domains.
Domains for A+ Essentials
1.0 – Hardware
2.0 – Troubleshooting, Repair and Maintenance
6.0 – Operating Procedure
Domains for A+ Practical Application
1.0 – Hardware
These two courses are designed to cover all the objectives of exams 220-701 and 220-702.

Course Pre-requisites

Delegates should be generally familiar with using PCs, including keyboard and mouse skills, but are not required to have prior experience in computer maintenance.
Recommended Course Duration: 5 days (less for delegates with PC support experience).

List of Contents

Module 1 Introducing Windows

Software
Operating System Concepts
Windows Operating Systems
Graphical User Interfaces (GUIs)
System Requirements
Installing vs Upgrading
Introducing Windows Vista

Module 2 Installing Windows

Hardware Specification
Upgrading vs. New Installation
Upgrading a Windows 2000 System
New Installation
Post-Installation Tasks
Other Installation Methods
Installing Vista

Module 3 Booting Windows

Windows XP Boot Process
Windows 2000 and Vista Boot Process
Troubleshooting the Boot Process
Module 4 Using Windows
Account Types
Locking a Computer
Windows Interfaces
The Desktop
The Taskbar
The Start Menu
My Computer/Computer
Windows Explorer

Module 5 Managing Disks and Data

Basic Storage
Dynamic Storage
Filing Systems
FAT and FAT32
How FAT Systems Work
NTFS
How NTFS Works
Creating a Partition
Creating a Two-Disk Spanned Volume
Fixing Disk Errors

Module 6 Managing Data

Folder Basics
Other Folders
Managing Folders in Windows
Command Prompt Basics
Managing Folders from a Command Prompt
File Basics
Managing Files in Windows
Managing Files from a Command Prompt
File and Folder Security
NTFS Permissions
Disk Cleanup Wizard
Backing Up
A Detailed Explanation of Windows Backup Types
Scheduled Tasks/Task Scheduler

Module 7 Configuring Windows

Control Panel
System
Automatic Updates/Windows Update
Add or Remove Programs/Programs and Features
Display/Personalization
Power Options
Regional and Language Options
Microsoft Management Console
Computer Management
Managing Devices
Driver Signatures
Installing Plug and Play Drivers
Installing non-Plug and Play Drivers
Device Manager
Managing Printers
The Registry
Using REGEDIT
System Configuration Utility
DXDiag

Module 8 Monitoring Windows

Administrative Tools
Task Manager
Performance Console/Reliability Monitor
Event Viewer
Services
System Information
Virtual Memory

Module 9 Recovering Windows

Troubleshooting the Boot Process
System Restore
Windows Advanced Options Menu
Windows Recovery Console
Repairing an Installation
Automated System Recovery
Vendor Recovery
Common Boot Errors
Other Common Operational Problems

Module 10 Networking with TCP/IP

Client-Server Networking
Principal Network Operating Systems
Network Components
TCP/IP
IP Addressing
TCP and UDP
Applications
SOHO Networks
IP version 6 (IPv6)

Module 11 Networking Windows

Basic TCP/IP Configuration
Microsoft Domains and Workgroups
Configuring a Wireless SOHO Network
Web Browsing
File Sharing and File Transfer
Using Remote Access
Network Troubleshooting

Module 12 Security

Basic Security Principles
Physical Security
System Security
Updating the Operating System
Authentication and Access Control
Malicious Software
Network Security
Internet Security
User Education

Module 13 Being a Support Professional

Attitude
Communication
Professional Conduct
Confidentiality
Sensitivity and Respect